Shipping & Returns

DOMESTIC SHIPPING

Free US Shipping will be carried out with Fedex Ground and arrive within 3-7 business days, depending on the destination. Orders ship within 24 hours, Monday to Friday. For expedited delivery, we offer an express option at checkout that arrives within 2-4 business days.Tracking and insurance included.

 

INTERNATIONAL SHIPPING

We offer Global Shipping with a network of reliable carriers. The rate for shipping will be displayed at checkout and is based on both the country and the order/package size.

DUTIES & IMPORT TAXES

If you live in a country where import taxes are payable, please note duties and taxes are the responsibility of the customer to ensure final delivery. 

DELIVERY & TRACKING

We use carriers that provide accurate and timely tracking services. You'll receive a confirmation email with a link to track your shipment's journey. If you need help with your delivery, please contact the carrier's customer service directly.

It's the customer's responsibility to provide an accurate and secure address for the delivery as well as track their order, make delivery arrangements, and be physically available to accept the package, if necessary.

 

RETURNS & EXCHANGES

We accept returns for eligible items within 30 days of your order's shipment date. We accept returns and exchanges on all unused, undamaged items received in the original packaging and in original condition. Items purchased on sale or discount are not eligible for a return. Exceptions may apply.

To submit a return, simply email support@oakandrove.com with your order number and the details of your request.

For our US customers, we provide a prepaid return shipping label. For international orders, we ask customers to make their own shipping arrangements with a reliable service at their cost.

Our team will respond to you as soon as possible. We typically respond within one business day. Our offices are closed for major Holidays and weekends.

 

RESTOCKING FEE

A $15 restocking fee will be applied to all returns in order to cover the convenience of a prepaid label as well as labor costs associated with inspection and restocking.